At HARUM HIJAU SDN BHD 202501043169 (1644577-T), we want you to be satisfied with every purchase. If you receive a defective, incorrect, or damaged item, you may be eligible for an exchange under the terms below.
1. Eligibility for Exchange
You may request an exchange if:
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Damage/Defect: The item received is defective or damaged during shipping.
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Incorrect Item: The item received is incorrect (e.g., wrong model, size, or part).
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Timeline: The request is made within 7 days of receiving the item.
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Condition: The item is unused, in its original condition, and in its original packaging.
2. How to Request an Exchange
To request an exchange:
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Email us at harum.hijau@outlook.com within 7 days of receiving your item.
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Provide your Order Number and clear photos/videos of the issue.
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Our team will review your request and respond within 1–2 business days.
3. Exchange Process
Once your request is approved:
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Return Shipment: You must return the item to our warehouse within 7 business days.
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Replacement: Once the item is received and inspected, we will ship the correct or replacement item at no additional cost (for eligible claims).
4. Non-Exchangeable Items
We do not accept exchanges for:
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Misuse: Items damaged due to misuse or improper installation.
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Final Sale: Products marked as Clearance / Final Sale.
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Late Requests: Products returned after 7 days without prior communication.
5. Shipping Fees
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Company Error: If the error is ours (e.g., wrong or faulty item), we will cover all shipping costs.
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Customer Choice: If the exchange is requested for other reasons (e.g., buyer error), shipping costs will be borne by the customer.
For any further assistance regarding your exchange, please reach out to us:
📧 Email: harum.hijau@outlook.com
📞 Phone: (+60) 1120924194
🏢 Address: D-9-1, LEVEL 9 , MENARA MITRALAND, 13A, JALAN PJU 5/1, PJU 5 KOTA DAMANSARA, 47810 PETALING JAYA, SELANGOR.
🌐 Website: https://harum-hijau.com/contact-us/